The vast majority - more than 99% - of Comcast customers will not be impacted by a 250 GB monthly bandwidth or data usage threshold. If a customer exceeds more than 250 GB and is one of the heaviest data users who consume the most data on our high-speed Internet service, he or she may receive a call from Comcast's Customer Security Assurance ("CSA") group to notify them of excessive use. At that time, Comcast will tell the customer exactly how much data per month he or she had used. When we call these customers, we try to help them identify the source of excessive use and ask them to moderate their usage, which the vast majority do voluntarily.
If a customer who has been contacted by Comcast’s CSA team is contacted again for excessive use within six months of the first contact that customer’s service will be subject to termination for one year. We know from experience that most customers curb their usage after our first call. If a customer’s account is terminated, after the one year period expires the customer may resume service by subscribing to a service plan appropriate to his or her needs.
Our practice for the past several years has been to call only our heaviest data users, and this practice remains the same now that the 250GB data usage threshold is in effect. We may change our practice but will, of course, provide notice to customers of any change.